Privacy Policy

Effective Date: 10/1/2024

Confidante Property Management (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://confidantepm.com, or engage with us via email, phone, or text messaging. This policy also ensures compliance with The Campaign Registry (TCR) and A2P 10DLC text messaging laws.

By using our services, you consent to the data practices described in this policy.

1. Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Name, address, phone number, email address, and any other contact details you provide when filling out forms, signing up for services, or communicating with us directly.
• Transactional Data: Details about payments made to and from you and other details of services you have purchased from us.
• Technical Data: IP address, browser type and version, time zone setting, location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website. We may also collect this data through cookies and other tracking technologies.
• Usage Data: Information about how you use our website, products, and services.

2. How We Use Your Data

We process personal data to:

• Provide and maintain our services, including property management and customer support.
• Communicate with you, including sending updates, responding to inquiries, and marketing communications (subject to your consent).
• Facilitate financial transactions, including payments and payouts.
• Analyze website usage to improve our services and customer experience.
• Comply with our legal obligations, resolve disputes, and enforce our agreements.

In addition, we rely on the following legal bases to process your data:

• Contractual Necessity: To fulfill our contractual obligations to you (e.g., managing your property or processing payments).
• Legitimate Interests: To improve our services, ensure security, and communicate with clients.
• Consent: For certain marketing communications and processing activities, we will ask for your explicit consent.

3. Text Messaging and A2P 10DLC Compliance

Confidante Property Management uses A2P 10DLC compliant messaging to communicate with our clients. This means we adhere to The Campaign Registry (TCR) standards for messaging to ensure the highest level of compliance with telecom carriers. By opting in to receive SMS communications from us, you agree to the following:

• Consent: You agree to receive transactional and promotional SMS messages from Confidante Property Management at the phone number you provide.
• Opt-Out: You can opt out of receiving SMS messages at any time by replying “STOP” to any text message or contacting us at info@confidantepm.com.
• Message and Data Rates: Standard messaging and data rates may apply to SMS communications.
• Frequency: The frequency of messages may vary based on your engagement with our services.

4. Sharing of Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except as described below:

• 3rd Party Providers: All phone numbers collected on the SMS will not be shared with 3rd party or affiliate marketing purposes for any circumstances.
• Marketing Partners: With your consent, we may share your information with our marketing partners to provide you with promotional materials that may be of interest to you.
• Legal Requirements: We may disclose your information if required by law, in response to valid requests by public authorities, or to protect the safety and rights of our clients or others in connection with a legal process.
• SMS: Opt-in phone numbers provided for SMS communications are not shared with outside parties and are used solely for the purposes outlined in this Privacy Policy.

5. Data Security

We take data security seriously and use industry-standard methods to protect your information. However, no system is completely secure, and while we strive to protect your personal data, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, track user activity, and collect analytical data. You can control cookies through your browser settings or by using cookie management platforms to opt out of tracking. Note that blocking cookies may impact your experience on our website.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal obligations. Once your data is no longer needed, it will be securely deleted or anonymized. If you have any questions regarding data retention, please contact us.

8. Your Privacy Rights

• Access: You may request access to your personal data.
• Correction: You can update or correct your information by contacting us.
• Erasure: You have the right to request deletion of your data under certain circumstances.
• Opt-Out of Marketing: You may opt out of marketing communications by following the unsubscribe instructions or contacting us directly.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy regularly to stay informed about how we are protecting your information.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: admin@confidantepm.com
• Phone: (305) 564-1581